Terms and conditions

General terms for end users

 

1.1 Introduction to terminology

In this document, the following terms are used as stated below:

“Sarita” is the welfare technology manufacturing company Sarita CareTech ApS.

“Pearl” is the personal alerting technology with intended use of supporting communication between elderly and caregivers. Pearl features are a call button, two-way call, GPS and fall detection.

“Sarita Family app” is an application for mobile phones that receives notifications from the Pearl, meant for private caregivers.

“Sarita Lighthouse” is an online platform, where institutions can setup details of the Pearl users and caregivers.

 

“Intended users” are

care institution staff and residents regarding care institution users, and

private caregivers and Pearl wearers regarding private users.

 

1.2 Types of personal data and their collection

After we receive your consent to use your personal data, Sarita CareTech will collect and save several types of  personal data from you. We collect your data during registration and while you are using our products and services. We process the following information about you:

 

- Personal information (name, address, telephone number, email),

- Location data (GPS data about the location of the Pearl),

- Motion pattern from the Pearl.

 

1.3 Purpose of processing personal data

Collecting personal information allows us to  provide you with the best service. Read below to learn how we use specific types of your data:

 

- We use personal information to administer your service account and subscriptions,

- We use location data to determine your location when the Pearl triggers alarms,

- We use location data to set up a safety zone,

- We use motion patterns for maintaining and improving the machine learning algorithm of the Pearl’s fall detection system.

 

1.4 Legal basis for processing personal data

Ordinary personal data such as name, address, telephone number and email are used in order to ensure that we are able to store your personal information in our database. The processing of this information is based on article 6 section 1(b) of the General Data Protection Regulation.

 

Your location- and motion pattern data is sensitive personal information. We handle this information solely in the interest of our users and with the aim of ensuring that our users are receiving the best possible service. Handling of this information is necessary for the performance of the Pearl’s GPS function. The processing is based on Article 9 section 2(a) of the General Data Protection Regulation.

 

If you don’t want the Pearl to share the location information with the intended users, you can turn off the GPS function in the Sarita Family app (private users) or Sarita Lighthouse platform (institution users). If you are not able to turn off the GPS function, please contact Sarita CareTech and we will turn it off for your device.

 

Sarita CareTech, is obliged to inform the Data Inspectorate of breaches and errors on our systems that have a direct influence on our and / or your personal data based on article 6 section 1(c).

 

1.5 Consent and withdrawal

We will only handle your personal data if we receive your consent to store it and use it. The declaration of consent can always be withdrawn by contacting Sarita CareTech, Silkeborgvej 765A, 8220 Brabrand or via email data@sarita.dk. However, this does not affect the legality of the data processing that has already taken place. Withdrawal of consent therefore only takes effect from the time of withdrawal.

 

1.6 Storing and deleting your personal data

Your personal data will be kept as long as we have a legal duty to process them and provide you with a service. Upon canceling your subscription, we will no longer collect data on you. We have a grace period of 3 months before we delete your data regarding service and Pearl functionality, in case you wish to resubscribe for the service without data loss.

 

Your personal data might be used for improving the service: precision of the fall detection algorithm of the Pearl. If your data will be used for improving the service, it will be anonymized.

 

1.7 Your rights

You have a number of rights under the Personal Data Regulation in relation to processing information about you. If you need to exercise your rights, please contact us.

 

1.8 Right to see information (right of access)

You have the right to access the information we have about you. You can see the information we have about you in your profile in Sarita Lighthouse (institutions) or in Sarita webshop (private customers). If you have a problem accessing the information, please contact us (see contact information below).

 

1.9 Right to correction of information

If you have noticed that we have recorded incorrect personal information about you, you are entitled to have them corrected. You also have the right to have your information supplemented with additional information if this will make your personal information more complete and / or up to date.

 

1.10 Right to delete

You have the right to request your data to be deleted, but any ongoing service will be terminated by such request.

 

1.11 Right to limit the handling of personal data

You have the right to have your personal data handling restricted. The limitation of personal data use may influence which service we can provide for you, limiting the range of product functions we can offer eg.: positioning GPS data.

 

1.12 Right to take your data with you if special conditions are met

In some cases, you have the right to receive your personal information in a structured, commonly used and machine-readable format, and to have this personal data transferred from one data controller to another without hindrance. You can read more about your rights in Datatilsynet guidance on the rights of the data subjects that you find on www.datatilsynet.dk.

 

1.13 If you want to complain to the Data Inspectorate

You have the right at any time to appeal to the Data Inspectorate if you believe that we do not comply with the provisions of the Data Regulation. Contact information on the Data Inspectorate can be found at www.datatilsynet.dk.

 

1.14 You can contact us as data controller:

Sarita CareTech ApS

Silkeborgvej 765A

8220 Brabrand

CVR: 37 15 53 57

Phone: +45 60 70 49 77

Mail: data@sarita.dk

 

 

 

2. General terms for Website and Webshop users

 

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using www.sarita.dk or www.sarita.eu (“The Sites”), operated by Sarita CareTech ApS ("us", "we", or "our"). We offer a range of services. In terms of the webshop we provide service  in the form of purchasing the product. The webshop consists of prices, pictures and names of the Pearls.

The product consists of a wearable (Pearl), with built-in electronics that enable various functions (listed below). In addition, the product consists of a magnetic plate for mounting the wearable on the clothing, a charging station for charging the wearable and its associated power supply. Regarding the website we provide service in the form of giving information about the use of the product, and the features. In addition we provide customer support information.

 

The functions of the wearable consist of three automated features and one manual.

- GPS localization

- Fall detection

- Two-way call

- Call button

 

 

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service or Sites. By accessing or using the Service or Sites, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service or Sites.

 

 

2.1 Agreement

By using www.sarita.dk, www.sarita.eu you agree to be bound by, and to comply with these Terms and Conditions. If you do not agree to the Terms and Conditions, please do not use these sites.

 

PLEASE NOTE: We reserve the right, at our sole discretion, to change, modify or otherwise alter these Terms and Conditions at any time. Unless otherwise indicated, amendments will become effective immediately. Please review these Terms and Conditions periodically. Your continued use of the Sites or Services following the posting of changes and/or modifications will constitute your acceptance of the revised Terms and Conditions and the reasonableness of these standards for notice of changes. For your information, this page was last updated as of the date at the top of the terms and conditions page.

 

2.2 Privacy

Please review our Privacy Policy (see below), which also governs your visit to this Site, to understand our practices.

 

2.3 Accounts

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

 

2.4 Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

 

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

 

2.5 Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

 

By continuing to access or use the Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

 

2.6 Linked Sites

This Site may contain links to other independent third-party Web sites (“Linked Sites”). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under our control, and we are not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.

 

2.7 Copyright and Trademark notice

SARITA (018069826) is a trademark of this company, Sarita CareTech ApS, and is registered with the (European Union Intellectual Property Office) EUIPO.

 

All titles, content, publisher names, trademarks, artwork, and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved

 

2.8 Intellectual property and infringement claims

It is our policy to respond expeditiously to claims of intellectual property infringement. We will promptly process and investigate notices of alleged infringement and will take appropriate actions under applicable intellectual property laws. Notices of claimed infringement should be directed to us via email, at contact@sarita.dk.

 

2.9 Governing Law

These Terms shall be governed and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions.

 

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, the Sites, and supersede and replace any prior agreements we might have between us regarding the Service or the Sites.

 

2.10 Payment

Sarita CareTech received payment with VISA, VISA Electron, Mastercard and Paypal. The payment will be withdrawn at the time of purchase. The payment amount will be stated on the payment page before the purchase is completed.

 

All amounts stated on the webshop are in Danish kroner, and include VAT.

 

Sarita CareTech is using a reliable payment server, that is encrypting your card details with SSL (Secure Socket Layer) protocol. In this way, your card information cannot be read.

 

2.11 Delivery

Sarita CareTech ships the orders on all working days. The orders placed before noon (12.00) will be shipped on the same day.

 

 

3. Privacy Policy of Sarita websites

Sarita CareTech Aps operates the www.sarita.dk and www.sarita.eu websites, which provide the service mentioned in section 3.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.sarita.dk unless otherwise defined in this Privacy Policy.

 

3.1 Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

 

3.2 Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

 

3.3 Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses "cookies" to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

 

3.4 Service Providers

We may employ third-party companies and individuals due to the following reasons:

to facilitate our Service;

to provide the Service on our behalf;

to perform Service-related services; or

to assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

 

3.5 Security

We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

 

3.6 Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

3.7 Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

3.8 Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us via email, at contact@sarita.dk.

 

4. Privacy Policy of mobile applications

 

Our App ("us", "we", or "our") operates the www.sarita.eu, www.sarita.dk website and the Sarita Family mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

 

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

 

4.1 Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

 

4.2 Types of Data Collected

4.2.1 Personal Data

 

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

 

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data

 

4.2.2 Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

 

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

 

4.2.3 Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 

Examples of Cookies we use:

 

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

 

4.2.4 Use of Data

Our App uses the collected data for various purposes:

 

to provide and maintain the Service

to notify you about changes to our Service

to allow you to participate in interactive features of our Service when you choose to do so

to provide customer care and support

to provide analysis or valuable information so that we can improve the Service

to monitor the usage of the Service

to detect, prevent and address technical issues

 

4.3 Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Denmark and choose to provide information to us, please note that we transfer the data, including Personal Data, to Denmark and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

 

Our App will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

 

4.4 Disclosure Of Data

4.4.1 Legal Requirements

Our App may disclose your Personal Data in the good faith belief that such action is necessary to:

 

to comply with a legal obligation

to protect and defend the rights or property of Our App

to prevent or investigate possible wrongdoing in connection with the Service

to protect the personal safety of users of the Service or the public

to protect against legal liability

 

4.4.2 Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

4.4.3 Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

4.5 Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

4.6 Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

 

4.7 Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

 

Contact Us

If you have any questions about this Privacy Policy, please contact us by visiting our website: [name with or without linking]

 

 

 

 

ABOUT SARITA

CONTACT US:

Product

Monday to Friday

9.00 - 17.00

How it works?

Webshop

TELEPHONE

+45 60 70 49 77

Terms and conditions

For Companies

E-MAIL

contact@sarita.dk

FOLLOW US ON:

© Sarita CareTech ApS l Silkeborgvej 765A, 8220 Brabrand l CVR 37 15 53 57