Frequently asked questions
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A Guardian can be any contact person for the Pearl wearer. Usually, the Guardian will be a friend, family member or other trusted person.
Sarita Family is a mobile application, through which Guardians can locate and call to the person wearing the Pearl.
Yes. You chose yourself who and how many Guardians you want to have.
Yes. The Guardian can see all Pearls that are connected to their Sarita Family app.
If the Pearl wearer has pressed the assistance button, has left the geofence or has fallen, their Guardians will receive an urgent notification in Sarita Family mobile app. After a Guardian confirms that they have received the alert in the Sarita Family app, the Pearl will play an audio message “help is on the way”. The Guardian can then call the Pearl directly from the Sarita Family app, or locate the Pearl.
Yes, every function of the Pearl can be easily switched off and turned back on in the Sarita Family mobile app.
The Pearl is worn on the top of the body. The Pearl is attached to the clothes of the wearer with a magnetic lock, which is safe and will not ruin clothes.
Unfortunately not, as the Pearl contains magnets.
Depending on your usage pattern, the Pearl needs to be charged every 2-5 days. The Guardians can see the battery level of the Pearl in Sarita Family mobile app.
Yes, the Pearl is waterproof, grade IP65.
No, the Pearl comes with a built-in SIM card.
There are two types of subscription:
The annual subscription has 12 months binding period. After 12 months the subscription can be changed to monthly, and can be cancelled at any time.
The monthly subscription can be cancelled at any time.
If you are already a customer, you can manage your subscription under “Members login” [here - (embedded link)].
We stand for sustainability. Therefore Sarita CareTech will refund the shipping of the Pearl back to Sarita CareTech, to recycle the product to the highest environmental standards.